Business Strategies (Products, Technology, Marketing & Sales)

As I write this post from DreamForce, my second year attending the event, the buzz here is incredible. The last two days have seen a slew of announcements from Salesforce.com. Being a showman is definitely not something Marc Benioff would complain being tagged as. Force.com for all the accolades still carried the tag of being […]

Service Levels have always been a critical business continuity metric that companies have tracked. This has been true even through the years when companies managed their entire technology portfolio themselves. With technologies increasingly moving to cloud, SLAs and the Recovery Metrics (RTO and RPO) are more critical for both the service provider and service consumers. […]