While doing market research for various products that are out there in the market which fall under the umbrella of Application Management for E-Business Suite, I compiled this list of companies that provided solutions in ITSM Service Support area (not necessarily in any particular order)
- BMC – Remedy for Incident and Problem Management, Atrium CMDB for Configuration Management.
- mValent – for Configuration Management
- Mecury/HP – for Patch Management (erstwhile Kintana)
- Infra – for Change Management
- Oracle – for Patching as part of Oracle Enterprise Manager.
- IBM Tivoli – For Change, Configuration, Release Manager and a CMDB
Hope this list will help companies compare their offerings and map them to their needs.
